What is Fimkastore.com?
Fimkastore.com is a B2B wholesale platform that connects women’s clothing manufacturers and suppliers in Turkey with boutique owners, e-commerce sellers, and businesses. By simplifying the product sourcing process for our partners, we manage the entire operation from order placement to delivery.
Which suppliers are available on Fimkastore.com?
All suppliers on Fimkastore.com are carefully selected, and their quality, production, and shipment processes are regularly monitored. Our goal is to provide our business partners with a reliable and sustainable supply network.
Which countries do you ship to?
As Fimkastore.com, we ship primarily within Turkey, as well as to Europe, the Middle East, and other international markets. Available shipping destinations and delivery options are displayed during the order process.
How can I place an order on Fimkastore.com?
You can browse products on our platform and create an order by adding the items you wish to purchase to your cart. Once your order is placed, the entire process is managed by our team, and you can track your order status through your account.
How can I receive my invoice?
Once your order is prepared and ready for shipment, your digital invoice will be sent to your registered email address.
What payment methods are available on Fimkastore.com?
Payment options may vary depending on the country you are ordering from and the type of transaction. Our platform uses a secure payment infrastructure. Available options include Visa, Mastercard, KoronaPay, Western Union, and SWIFT.
What should I do if my payment fails?
If your payment fails, the system will display an error notification. You may then contact our customer support team for assistance.
Are my payment details secure?
Yes. All payment transactions are processed through secure payment infrastructures, and your data is protected in accordance with international security standards.
What is the delivery time?
Delivery time may vary depending on the order volume, production status, and destination country. Average delivery times are:
- Domestic orders (Turkey): 2–5 business days
- International orders: 7–14 business days
How is the shipping cost calculated?
Shipping costs are determined based on the following factors:
- Order volume and weight
- Destination country
- Selected shipping or logistics provider
After you complete your order, our sales representatives will inform you of the total shipping cost. If you would like to receive this information in advance, you can visit our Cargo and Logistics page for detailed information.
How can I request an exchange?
You can submit your request through our customer service representatives. Your request is typically reviewed within 1–2 business days.
What happens when my exchange request is approved?
Once your exchange request is approved, a coupon equivalent to the value of the returned products will be credited to your account. The warehouse address for returns and the necessary shipping details will be provided to you.
Do you ship to Amazon warehouses?
Currently, we do not offer direct shipping to Amazon warehouses. When this service becomes available, the necessary information will be shared our platform.
Do you offer dropshipping services?
Currently, we do not offer dropshipping services. When our service scope expands, an announcement will be made on our platform.
How can I contact you?
For any questions, orders, or partnership requests, you can reach us through the following channels:
- Email: sales@fimkastore.com
- WhatsApp / Customer Service: +90 530 468 96 07
- Working Hours: Weekdays 10:00 – 19:00 (GMT+3)